On-site Reception Opening hours

At a number of our larger developments, we have staffed receptions to provide a service to tenants

What can we help with at our onsite receptions?

• Get general advice
• Help with house hunting
• Collect parcels 
• Purchase daily parking pass (Mill Street only)
• Report repairs

Collecting parcels

Staff can issue parcels during Reception opening hours (see below). If Unipol take delivery (and therefore responsibility) for a parcel at reception, it takes time to process it through the system for tracking purposes and we ask for your patience with this process. 

Unipol do not accept parcels outside of reception opening and will take no responsibility for parcels left unattended in the building by delivery personnel.

If you order parcels to be delivered to the building, this is done at your own risk and in the knowledge that it may arrive when there are no staff available to receive it. If you require a parcel on a specific day or time, then you need to arrange to be at home to take delivery directly from the courier company. 

Find out more about post  services and parcel lockers here

Opening Hours

Please note, Customer Service Advisors may be away from the reception for short periods of times to assist tenants within the building. Opening hours may change occasionally. This will be displayed locally at reception.

Mill Street

Monday – Friday:  10am - 12pm and 5pm – 8pm

Saturday and Sunday: 12pm – 3pm

Carlton Hill

Monday – Friday : 10am – 12pm and 5pm – 8pm

Saturday and Sunday: 12pm – 3pm

Oak House

Monday – Friday : 10am – 12pm and 6pm – 8pm

Saturday and Sunday: Closed

Grayson Heights

Monday – Friday : 12pm - 8pm

Doris Birdsall

Monday – 5.30pm – 7.30pm
Tuesday – 4pm – 6pm
Wednesday – 5.30pm – 7.30pm
Thursday – 5.30pm – 7.30pm
Friday – 5.30pm – 7.30pm
Saturday and Sunday: 12pm – 3pm

Sandhills

This development is staffed 24/7, however there may be times where staff are away from reception. This will be displayed locally at reception.

Cotton House

This development is staffed 24/7, however there may be times where staff are away from reception. This will be displayed locally at reception.