Locked out of your property

You will need to come to the main Unipol offices or the building reception when it is open to get a replacement key.

If you are locked out of your property when the main offices are not open, you need to call the 'out of hours' service 

0113 2443799

Please note that you will be re-charged for the use of the call out service.

In our larger buildings, a Resident's Assistant will be called to let you back in or our security service will deploy an officer to meet you at the property and let you back in. 

They will not be able to leave a copy of the key with you, so you are reliant upon housemates to provided access for you until Unipol's main offices are open and you can come and purchase a replacement.

If you lose your key or fob

If you lose a key, Unipol charge £30 for a replacement and £15 for an electronic fob. This is to cover the cost of replacing suited and security keys and for ordering more stock.

If we need to replace the actual lock the cost is considerably higher.

If you temporarily misplace your key/fob, you may borrow one from Unipol for up to one week. If they are not returned to Unipol within this time, the full replacement charge will be made. No refunds can be given if the original key/fob is found after one week.

If your key is stolen, you must report it to the police and provide a Crime Reference number to staff

Whatever the circumstances, you will need to come to the main Unipol offices or the building reception when it is open to get a replacement key.