Simple Information About the Services and How to Get in Touch With the Providers if You Need Help.
Most Unipol owned properties come with an internet service included in the rent which is supplied by three partner companies (ASK4, Optify and Glide). below you will find information on how to get support if you have a problem with your internet service but they are unable to resolve a problem to your satisfaction you can escalate the problem to Unipol Housing on 0113 243 0169.
Properties supplied by ASK4
- Alexander Court
- Grayson Heights
- Mill Street
- New York Street
- Royal Park Flats
- Sandhills
- Oak House
- The Student Hideout
- Carlton Hill
- Cotton House
Most ASK4 sites have a choice of both wired and wireless connections. All tenants receive free of charge package with a download speed of up to 200Mb/s (wired) 100Mb/s (wireless). Tenants can connect 8 devices via the wired or Wi-Fi network and have the option to use more for a small fee.
GET THE APP - your superfast broadband and WiFi service is provided by ASK 4. Download the ASK4 app today to manage your account and access a host of user guides with one click.
Support
Online
You can raise a support request by logging into your tenant portal and there is also a Support website to help setup your services and troubleshoot any problems you may have. There is also an app available to help manage the ASK4 service, search for “ASK4 Support” in the App Store or Google Play.
Email
Technical Support: support@ask4.com
Phone
Call 0114 303 3232 or alternatively Text ‘Call Me’ to 07797 800 545 *
The Ask4 Support Centre is open 24 hours a day, 7 days a week and calls are charged at local rate (*SMS rate is dependent on your network provider)
Properties supplied by Wifinity (the service may appear as Optify)
- Doris Birdsall
- Argie Avenue (phase 1)
- Cardigan Road Flats
- Holborn / Shay Street
- Some Unipol's houses and smaller flats
Wifinity service speeds differ depending on where your property is located though tenants in Doris Birdsall can get 30Mb/s. Most Optify properties only offer a wireless service.
If your property has Optify WIFI access, you will have information in your property telling you how to connect, and they have a Tenant Portal where you can find out more information about their services.
Support
Online
You can submit a support request and there are also support guides available on their website.
Email
Customer Support: support@wifinity.co.uk
Phone
Call Optify support on 020 8090 1290
Optify Customer Support is open 24 hours a day, 7 days a week and calls are charged at local rate
Properties supplied by Wifinity
- Dyers Court
- Garden House
- Most of Unipol's houses and smaller flats
Glide provide a wireless only service with expected speeds starting at 50Mbps when on the full service. In Dyers court the number of devices which can be connected is limited to 5.
Support
Online
Phone
0333 123 0115
