Book an appointment to collect your keys 

We are operating key collection on an appointment basis only.

It is important that we are able to stagger the number of visitors to our Housing Hub and on our larger sites. 

You will receive a welcome email which will contained a link to our booking system so you can let us know when you will come to collect keys for your new property.

Your key collection location may be from our Housing Hub, but in certain circumstances your key collection will be directly from the development you are moving into. You will be provided with this information in your arrival email

Please do not arrive without an appointment or at any other time than you have booked

You can book your key collection here

If you are unsure, email housing@unipol.org.uk

Nominate a friend

Nominate a friend to collect keys on your behalf if you cannot visit us during our opening times. If this is not possible, occasionally key packs can be collected from the out of hours centre, but this needs to be pre-arranged 24 hrs in advance during office opening hours 

Housing Hub opening hours

Find out the normal opening hours of the housing hubs here