How Will the Deposit be Returned?

Any deposit taken when signing for a Unipol property is held by TDS under their custodial protection scheme, this means tenants  need to arrange where this is refunded to directly with them. When a deposit is first protected TDS will email the tenant to confirm they are holding the money and ask them to active an account with them.  

When is the deposit returned?

At the end of a tenancy tenants can log into their TDS account and request their deposit is refunded, Unipol can also do this. Once TDS receives a request for repayment, it will notify the other party of the request and invite them to respond within 30 working days to say whether they agree or disagree. If the other party responds saying that they agree to the repayment and there are recipient bank details supplied the deposit will be repaid within 5 working days. If the other party responds saying that they do not agree to the repayment request, they can ask for the dispute to be resolved by our dispute resolution process.

What do Unipol deduct for?

Unipol will deduct money from deposits for outstanding debts including;

• cleaning and removing of rubbish or possessions
• carpet cleaning or replacement
• damage to the property
• missing or damaged items of furniture
• damage to decor above reasonable wear and tear for a year
• you owe any money to Unipol

• you fail to return all keys, or fail to return them on time at the end of your tenancy

If the cost of returning the house to a proper condition is more than deposits held, Unipol will invoice tenants for the excess amount and this will be treated the same as any arrears.

Managing disputes

If you do not receive the full amount of your deposit back for any reason, and you do not agree with the charges or deductions, Deposit Protection Guidelines (TDS) require you to put your dispute to Unipol in writing within 20 working days. All deposit disputes should be emailed to Nichola Verity - N.Verity@unipol.org.uk